Client Care

RETURNS

The Lili Nguyen team wants to ensure your complete satisfaction for all Lili Nguyen online purchases. We will accept merchandise accompanied by a Return Merchandise Authorization number (RMA). The (RMA) must be requested within 5 days of receiving your order. Return packages must be postmarked no later than 15 days from the date of original purchase. Sale merchandise is a final sale with no exceptions.

Please contact us at care@lilinguyen.com for a (RMA) to receive a return shipping address.

Merchandise must be returned with its original packaging in its original condition. Merchandise must be unused, unworn and in an unaltered condition. All original tickets must be attached and a copy of your invoice must be enclosed with your (RMA) clearly documented. Returned merchandise must be packaged in a suitable way to protect contents.

Lili Nguyen reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, our team will send the product(s) back to the client via ground shipment.

Refunds may only be issued in the same form as payment and shipping costs are non-refundable.

Instructions for returning merchandise are included with each shipment. Upon receipt of returned merchandise, every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

EXCHANGES

For an exchange of a product, please follow the Return guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped.

GIFTS

Items received as a gift and returned are only eligible for site credit.

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