Returns
Lili Nguyen wants to ensure your complete satisfaction for all Lili Nguyen purchases.

All unused, unworn merchandise in an unaltered condition can be returned for a full refund within 30 days. It must be accompanied by its original tags attached along with the invoice. It must be packaged in a suitable way to protect contents.

Once your returned item has been received and approved by our team, your refund will be credited back to you in the original form of payment that was used, within 5-7 business days. Shipping costs are non-refundable.

Upon receipt of returned merchandise, every effort will be made to ensure a prompt refund. An email notification will be sent once the return has been processed.

Note
Lili Nguyen reserves the right to refuse the return of any merchandise that does not meet the above criteria. In such instances, our team will send the product(s) back to the client via ground shipment with an email notification.

Should you have any questions prior to purchasing, we are always happy to assist at care@lilinguyen.com.


Exchanges
To exchange an item, please make certain the item(s) that are being returned for exchange meet the the return policy above.

For an even exchange, we will send a confirmation email once the return is approved and the new item(s) ships.

For an exchange that is totaled more or less than the original return item(s), we will deduct or refund the remaining amount once the item(s) ships. We will send a confirmation email.

Please click HERE to initiate the return/exchange process.

You can click HERE to view the process of your return/exchange after it's been submitted.