Shipping Process
(U.S.) Ground Shipping 2 Day: Free

*We offer complimentary ground shipping on domestic orders within the 48 contiguous U.S. We are unable to offer free shipping to Hawaii, Alaska or Puerto Rico at this time.

All items EXCEPT pre-orders take 24 - 48hrs to process before shipping.

Orders placed Monday - Friday before 12PM PST will process that same day and ship within 2 business days.
Orders placed Monday - Thursday after 12PM PST will process the next business day and ship within 2 business days.
Orders placed Friday - Sunday will process on Monday and ship within 2 business days.

All orders ship with email confirmations that's updated within 24 - 48 hours, which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. We cannot guarantee precise delivery dates.


Lili Nguyen does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:
New Years Eve
New Years Day
Martin Luther King Jr. Day
Lunar New Year
Presidents Day
Easter Day
Memorial Day
Juneteenth Day
Independence Day
Day after Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

Refused Shipments
If an order is refused at delivery you will not be refunded shipping costs, and/or any duties and taxes incurred. Please review your order prior to shipment.